Privacy Policy

1. Introduction

Welcome to Rasa ("we", "our", "us"). We are committed to protecting your privacy and personal data. This Privacy Policy details how we collect, use, store, and safeguard your information when you visit our website (https://rasa.blog) or use our fast grocery delivery services.

2. Information We Collect

• Personal Identity Data: Full name, mobile number, email address provided during customer registration.
• Delivery Address Information: House/flat number, street, landmark, city, state, and 6-digit postal PIN code for delivery fulfillment.
• Order History & Preferences: Items purchased, quantities, timestamps, delivery notes, and wishlist items.
• Device & Usage Information: Browser type, operating system, IP address, and cookie identifiers for session management.

3. Online Payment Security & Gateway Protection

Rasa operates strictly as a Prepaid Online Delivery Platform using authorized Payment Gateways (UPI, Razorpay, Net Banking, and Debit/Credit Cards). We never store, process, or have access to your full credit card numbers, CVVs, UPI MPINs, or Net Banking passwords on our servers.

All transactions are encrypted with 256-bit SSL encryption and cryptographically signed using HMAC-SHA256 signature verification directly between your browser and the PCI-DSS Level 1 compliant gateway.

4. How We Use Your Data

Your data is used solely to:

• Dispatch groceries to your doorstep within our promised 30-35 minute window.
• Send order confirmation, payment receipt, and live shipment tracking updates.
• Maintain your persistent shopping cart and saved delivery addresses.
• Prevent fraud, bot attacks, and unauthorized access to your account.

5. Cookies and Local Storage

We use essential local storage cookies for JWT authentication tokens, active cart synchronization, and location preference memory. You can configure your cookie preferences using our cookie banner or browser settings.

6. Your Rights

Under applicable Indian data privacy regulations, you have the right to inspect your saved personal information, update your address book, request export of your purchase history, or request full deletion of your account by contacting our privacy team.

7. Grievance Officer & Contact

In accordance with the Information Technology Act 2000 and Consumer Protection (E-Commerce) Rules 2020, our Grievance Officer details are: